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Jean Greatbatch
Jean Greatbatch

Jean Greatbatch

The focus of my career has been improving people’s lives at work. For over 35 years I have worked toward building more effective organizations as a coach, mediator, investigator, arbitrator, college instructor and union representative. I have helped executives, boards, managers, teams, departments, staff members and unions increase collaboration, deal with root causes of conflict and improve relationships. I’m driven by a passion to develop processes that create the climate for full participation and honest discussion so necessary for constructive engagement.

Over the past 15 years working as a mediator, I have conducted over 300 workplace interventions for resolving conflict, including conflict coaching; conventional investigations; mediations; facilitated departmental discussions; and restorative circles. I have advised executives on how to manage conflict and have designed conflict management systems for several public sector organizations.

Because I love teaching, I was a department head at Capilano University where I designed and taught courses in leadership, communications and conflict resolution. I now design and teach customized workshops to increase conflict capacity to staff and leaders. Before I trained as a mediator, I was a union representative and department head for over 20 years. As a result, I understand unions’ and employers’ needs.

Appointments and Professional Activities

  • Director, Mediate BC
  • Vice – President and Director, BC Mediator Roster Society
  • Mediator and investigator, Human Rights Commission
  • Adjudicator, Employment Standards Tribunal
  • Arbitrator, Collective Agreement Arbitration Bureau
  • Rostered investigator, mediator and trouble-shooter, various public sector workplaces
  • Investigator, BC Care Aide and Community Health Worker Registry
  • Mediator, Office of the Police Complaint Commissioner
  • Mediator, Office of the Director of Police Services (Victoria and Esquimalt Policing Report)
  • Faculty Member, Labour Studies Program, Capilano University
  • Presenter, Lancaster House Arbitration Conferences

Education and Qualifications

  • B.A. Social Anthropology, University of Toronto
  • Master of Laws (LLM) in Alternative Dispute Resolution, Osgoode Hall Law School
  • Provincial Instructor’s Diploma
  • CAAB Arbitrator Development Program
  • MBTI certified
  • Member, BC Civil Mediation Roster